Martech 5000 - Customer Ex + CS
The most networked companies in the customer experience and customer success category of the Martech 5000. The ranking is based on Nudge.ai's relationship intelligence analysis of how many business relationships their employees have and how strong those relationships are.
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Martech 5000 - Customer Ex + CS
The most networked companies in the customer experience and customer success category of the Martech 5000. The ranking is based on Nudge.ai's relationship intelligence analysis of how many business relationships their employees have and how strong those relationships are.
ServiceNow, Inc. ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. Customers use our service model to define, structure and automate the flow of work, removing dependencies on email and spreadsheets to transform the delivery and management of services for the enterprise. ServiceNow provides service management for every department in the enterprise including IT, human resources, facilities, field service and more. We deliver a ‘lights-out, light-speed’ experience through our enterprise cloud – built to manage everything as a service. To find out how, visit www.servicenow.com.
LogMeIn LogMeIn (NASDAQ: LOGM) simplifies the way people connect to each other and the world around them. We provide cloud-based collaboration, customer engagement, connected objects, and IT management offerings required to empower, manage, secure and support the mobile workplace. Our offerings include join.me, Xively, Central, AppGuru, Cubby, BoldChat, and Rescue. When everything’s connected, anything is possible. LogMeIn. Simply possible™. LogMeIn's world headquarters are located in Boston, Massachusetts, with offices in Australia, Hungary, India, Ireland, and the UK.
HubSpot HubSpot is the world’s leading inbound marketing and sales platform. Since 2006, HubSpot has been on a mission to make the world more inbound. Today, over 10,000 customers in 65 countries use HubSpot’s software, services, and support to transform the way they attract, engage, and delight customers. HubSpot’s inbound marketing software, ranked #1 in customer satisfaction by VentureBeat and G2Crowd, includes social media publishing and monitoring, blogging, SEO, website content management, email marketing, marketing automation, and reporting and analytics, all in one integrated platform. Signals, HubSpot’s award-winning sales application, enables sales and service teams to have more effective conversations with leads, prospects, and customers. HubSpot is headquartered in Cambridge, MA with an office in Dublin, Ireland, and has been recognized by Inc., Forbes, and Deloitte as one of the world’s fastest-growing companies.
Qualtrics Qualtrics Experience Management (XM) is the only software platform that helps brands continually assess the quality of their four core experiences—customers, employees, products, and brands. With Qualtrics XM, organizations can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with stakeholders. At Qualtrics, our mission is to close the experience gap.
Zuora Customers have changed. They're looking for new ways to engage with businesses. Zuora helps companies like Box, Dell, NCR, Xplornet, SendGrid, Collabnet, Docusign, Financial Times, and Fairfax Media meet the new demand by empowering them to build subscription models that keep customers consistently engaged in long-term relationships. Zuora is the world's largest provider of Relationship Business Management (RBM) services. At the heart of RBM is the idea that customers are happier subscribing to a service on a recurring basis than they are purchasing a product once. Our cloud-based technologies start with the individual subscriber's experience. By helping companies create relevant and memorable experiences any time they interact with a customer, we help them cultivate and monetize better business relationships. We work on three levels of a business: commerce, billing, and finance. Our commerce solution lets teams use flexible pricing to iterate and test pricing models, and gives the
7.ai 7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, 7.ai’s technology helps companies create a personalized, predictive and effortless customer experience across all channels. The world’s largest and most recognizable brands are using intent-driven engagement from 7.ai to assist several hundred million visitors annually, through more than 1.5 billion conversations, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth. For more information, visit: www.247.ai
Convergys Corporation Convergys delivers consistent, quality customer experiences in 47 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 125,000-strong in 31 countries around the world. Visit convergys.com to learn more about us.
Verint Systems Inc Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. With Verint solutions and value-added services, organizations of all sizes and across many industries can make more timely and effective decisions. Today, more than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Our solutions help organizations address three important challenges: Customer Engagement Optimization; Security Intelligence; and Fraud, Risk and Compliance. We help our customers capture large amounts of information from numerous data types and sources, use analytics to glean insights from the information, and leverage the resulting Actionable Intelligence to help achieve their customer engagement, enhanced security, and risk mitigation goals. Founded in 1994, Verint is headquartered in Melville, New York, with 4,800 dedicated professionals, offices worldwide, and
NICE Systems NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies. www.nice.com.
WP Engine WP Engine powers tens of thousands of WordPress sites, delivering the fastest, most reliable, and most secure web experience possible. Businesses large and small rely on WP Engine’s exceptional customer service team that specializes in quickly solving technical problems, and creating a world-class customer experience. The service includes top-notch support (the most WordPress experts on staff per 1000 customers), one-click backup/restore, optimization for speed and scalability, and security features that include automatic software upgrades. WP Engine allows customers to use WordPress plugins or themes, including custom code. The platform is ideal for pro bloggers, for the enterprise, and also for small dev shops and consultants whose reputation is tied to the performance of the hosting company they select for their clients.
WalkMe WalkMe™ is the Enterprise-Class Online Guidance and Engagement platform. We’ve designed a platform which helps businesses to eliminate online confusion, while at the same time raise efficiency and reduce costs. Think of it like a GPS, but instead of giving driving directions, WalkMe™ guides users every step of the way to successfully complete their online tasks. Through a series of interactive tip balloons overlaid on the screen, tasks are broken down into short, step-by-step guided instructions. These balloons help users act, react and progress through their online experience. WalkMe™ eliminates guesswork, as well the frustration of following video tutorials or digging through tedious Q&A pages. WalkMe™ focuses on solving the needs that are specific to customers and strives to deliver technology that helps them be more effective and efficient. For example, we work with customer service managers to help increase self-service adoption and reduce incoming service requests, thus fre
dunnhumby We fund and accelerate startup businesses that are embracing data for innovations along the consumer’s path to purchase. Backed by the global leader in customer science and a database of shopping behaviour for more than 400 million households worldwide, dunnhumby Ventures is looking to break all the rules and lead innovations that change the future of retail.
Clarabridge Clarabridge transforms customer feedback into intelligence that improves the customer experience. Our intelligent customer experience management (CEM) solution uses the industry’s most advanced text analytics engine to help you understand your customers’ sentiment in their own words. Clarabridge analyzes feedback from any source, on any topic, across the volume of customer data you collect every day. We give you the complete customer voice so you can make the confident decisions that lead to happier customers and real business results.
Newgen Software Technologies Limited Newgen Software Inc. is a leading global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM) and Case Management solutions. With a global footprint of 1300+ installations in over 61 countries, the company is credited with large, mission-critical deployments at the world’s leading banks, insurance firms, BPOs, healthcare organizations, government agencies, telecom companies, and shared service centers. Newgen has been positioned in the Magic Quadrants for Intelligent Business Process Management (BPM), Enterprise Content Management (ECM), and Customer Communication Management. The company has been recognized by distinguished analyst firms including Gartner, Forrester, Frost and Sullivan, and IDC. Assessed at CMMi Level3, Newgen is certified as ISO 9001:2008 for Quality Management System and ISO 27001:2005 for Information Security Management System.
StellaService Our evaluation process applies consistent, thorough and objective standards across 300+ unique customer service metrics for each online retailer, and we engage each business over multiple time periods and across multiple geographical locations to generate measurements of service performance. We’re currently in the process of developing the first ever merchant portal for navigating real customer service metrics, features and other service quality data for thousands of Internet retailers.
Totango Totango is the leader in customer success management. We help businesses take a data-driven approach to reducing churn, driving customer adoption and advocacy, and maximizing lifetime revenue. Totango monitors customer behavior -- along with data from CRM, billing, and other enterprise systems -- to generate insights on customer health and engagement. The company's platform combines big data analytics with powerful segmentation and predictive tools to help companies pinpoint customers who need attention, spot opportunities for upsell, and then manage touchpoints with customers to drive productivity and scale for customer success teams.
Appcues When a new user tries your product, you have less than ninety seconds to make a great first impression. That's really hard. For most software companies, 95%+ of users will never become active/paying customers. With Appcues, you can automatically trigger in-app tutorials and notifications, driving them to the feature they are most interested in, based on what they have or haven't done. Best of all, Appcues is built for non-technical people, so anyone can use it instantly without code or developers.
Confirmit Our customers are primarily Global 5000 companies and Market Research agencies worldwide, who rely on our wide range of products for feedback/data collection, panel management, data processing, analysis, and reporting. We pride ourselves on providing innovative, superior technological solutions that are scalable, secure, and flexible to support our clients’ constantly evolving needs. We are committed to understanding and meeting the needs of our international customer base, and developing strategic relationships that support this. Confirmit was established in 1996, and rapidly became the leading provider of Software-as-a-Service feedback and research solutions. Confirmit now employs over 350 people and has offices in Oslo, Norway (headquarters); London in the UK; New York and San Francisco in the US; and Moscow and Yaroslavl in Russia. Confirmit’s software is also distributed through partner resellers in Barcelona, Kuwait City, Madrid, Milan, Santiago, Sydney, and Tokyo.
ResponseTek Recognized as a 2014 Top Small & Medium Employer in Canada, ResponseTek is the leader in enterprise customer experience management software solutions. World market leaders in finance, telecommunications and retail – including 14 of the world’s top telcos, and Bloomberg’s top ranked bank – trust ResponseTek to drive millions of customer interactions every week. The ResponseTek Listening Platform™ eliminates silos of information by integrating customer experience data and reporting throughout the entire organization to improve customer satisfaction. Founded in 1999, ResponseTek is headquartered in Vancouver, Canada and operates in over 30 countries throughout North America, Europe and Asia. Follow us on Twitter @ResponseTek
Metrixlab MetrixLab, recently merged with MACROMILL, is the fastest growing provider of consumer insights and marketing analytics solutions. MetrixLab turns data from online surveys, social media and enterprise systems into valuable business information and actionable consumer insights that help leading companies drive product innovation, brand engagement and customer value. Headquartered in Tokyo, Rotterdam and San Francisco with 27 offices across the Americas, Europe and Asia, MetrixLab serves 2200 leading brands in more than 80 countries. Our core solutions are captured in three areas of excellence: Brand Engagement Product Innovation Customer Value
Greenwich Associates Greenwich Associates is the leading provider of global market intelligence and advisory services to the financial services industry. Our mission: To help our clients improve their business performance through our unique market information and business insights. Follow us on Twitter - @GreenwichAssoc
Helpshift Helpshift delivers scalable customer care in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app. Helpshift integrates seamlessly with mobile applications to offer businesses a new way to communicate and engage with customers in-app, while reducing customer churn, support ticket volume, and overhead. Helpshift dramatically reduces support ticket volume by empowering mobile customers to instantly find answers to questions via a searchable and always-on in-app support section. Unlike legacy software, Helpshift is the only solution that seamlessly integrates with mobile apps to provide an instant and direct channel for in-app customer service and support. Helpshift enables mobile customers to communicate directly with company representatives and offers businesses the opportunity to unlock critical customer and device information as well as solicit customer feedback before they discover it in App Store reviews. Helpshift is headquarter
SaleMove SaleMove brings the “consultative sale” to online commerce. Products such as cars, real estate, life insurance and high-end jewelry don’t really “fit” into a shopping cart. Businesses selling these types of products can use SaleMove’s patent pending technology to interact with their online customers in real-time through voice, video and collaborative browsing.
Envision View our IT jobs at www.envision.com. Submit resumes to: email@example.com. Why Envision? Are you looking for a rewarding, fun career you can grow in? Are you an IT professional just looking for that perfect fit? We have many jobs; from entry level to advanced professional careers. Our recruiting team will get to know you on a personal and professional level and help find a fit that makes sense for you both now and in the future. *Work on cutting edge technology projects with Fortune 500 companies who are technology leaders close to home *Envision is a financially stable company founded in 1983 *We are known for caring about our Consultants and have Recognition and Award programs *Our culture is entrepreneurial with long term Consultant partnerships *Envision has a national presence and does business in 39 states *Voted a "Best Place to Work" by St. Louis Small Business Monthly magazine - November, 2013 *Envision offers employees a customized, comprehensive benefit pac
Servion Global Solutions, Inc. Servion specializes in Customer Interaction Management (CIM) solutions that help organizations design and deliver superior experience for their customers. With its expertise spread across consulting, implementing and managing CIM solutions and technologies, Servion enhances the effectiveness and efficiency of customer interactions for over 400 enterprises across 41 countries. On an average, Servion?s solutions handle over 7 billion interactions every year across multiple channels and industry verticals, positively impacting customer satisfaction and contact profitability. For more information
Optimove Optimove is a retention automation platform powered by predictive micro-segmentation technology. Marketers use Optimove to manage and automate their entire cross-channel customer marketing plan. By automatically personalizing, executing and evaluating a complete system of customer-data-driven campaigns, the software enables marketers to maximize revenues and customer lifetime value. Optimove was launched in 2010 by a team of data scientists and software developers with a passion for understanding what drives customer behavior. The company's unique customer modeling, predictive micro-segmentation and campaign optimization technologies have already enabled dozens of online gaming, consumer financial and e-retail companies to become highly successful data-driven marketers. The company, based in Tel Aviv with 30 employees, has tripled revenues and doubled staff size since last year.
Primary Intelligence Primary Intelligence specializes in win loss analysis, customer experience analysis, and competitive intelligence, conducting thousands of interviews with buyers every year. Our solutions enable hundreds of clients across more than 30 industries to understand the root causes of lost sales opportunities and customers, and identify the best practices required to improve their competitive advantage and customer retention. We pair our personalized consulting services with our unique role-based software tools to enable leaders in product marketing, product management, sales, and competitive intelligence to listen to their buyers, analyze the data, interpret the results, and guide them to take appropriate, timely action. For more information about Primary Intelligence, visit www.primary-intel.com, call 800-400-2174, or email us at firstname.lastname@example.org.
Zaius Zaius delivers digital intuition to optimize consumer experiences across channels. Our technology simplifies the capture, analysis and action on customer data in real time, enabling marketers and improving consumer experiences with brands. By stitching together events and behaviors across engagement channels, Zaius helps companies understand and act on customer behaviors at an individual level.
USAN Founded in 1989 and headquartered in Norcross, Ga., United States Advanced Network, also known as USAN, provides advanced networkbased interactive voice response solutions to global enterprise and carrier customers. USAN focuses primarily on providing enhanced call routing and IVR services, as well as custom application development. USAN is an enhanced services platform and its technologies enable more efficient and effective communication with customers while minimizing operational costs and enhancing customer satisfaction and revenue. USAN operates network nodes in Sacramento, Calif., Atlanta, Norcross, West Orange, N.J., New York City, Philadelphia, Chicago and Dallas. Its sales offices are located in Norcross and Branford, Conn.
iPerceptions iPerceptions is a leading digital customer research company that enriches marketing technologies with the Voice of the Customer. The company’s solutions are powered by the Active Research™ SaaS Platform, which captures visitors’ intent, needs, and experiences in the moment of truth using advanced engagement technologies. iPerceptions is revolutionizing market research with Active Recognition™ which recognizes the intent of anonymous website visitors in real-time to provide personalized experiences. With over 20M visitor intent datapoints collected every year across 3,500 brands and in 32 languages, iPerceptions is the trusted research solution of customer centric organizations. Improve your customer experience and bottom line today, visit www.iperceptions.com.
Keatext Keatext offers unique and wide-ranging expertise in the fields of natural language processing and knowledge engineering. All our software solutions are based on advanced analytical capabilities that allow you to gain maximum efficiency in managing your unstructured data. Our services include: Automated Data Entry: Software development for smart automated data entry that allows you to extract critical information from your documents and structure it in a relational format compatible with your databases. Knowledge Management: Design and implementation of customized ontologies for collecting and organizing your business knowledge and know-how. Organizing Information: Software development for intelligent document classification and organization by categories. We customize our technology to instantly classify your documents and speed-up your processes. Consulting Services: Case study and consulting services for projects involving unstructured data management and content analytics
Kayako We started in 2001 with a goal: a better customer support experience. Today, Kayako is the leading multichannel helpdesk. Tens of thousands of businesses connect to millions of customers using Kayako. Our customers use Kayako to help their customers and to develop richer customer relationships.
WebEngage WebEngage is a powerful in-site customer engagement tool for your website. With three products rolled into, WebEngage, lets you: 1. Collect Feedback on your website. 2. Gather amazing customer insights via targeted Surveys, and 3. Drive conversions on your website through push messages via Notifications. Liked the video? Please share it. Try us FREE for 14 days - http://webengage.com/pricing
Customerville Customerville powers the most creative, visual enterprise customer feedback platforms in the world. Founded in 2001, headquartered in Seattle, with an office in Valencia, Spain, Customerville's Voice of the Customer feedback platform is a living part of some of the largest, best-known brands in the world. (And some pretty awesome smaller ones, too.) Companies in over 20 countries rely on Customerville. Some of our client partners include Toyota, Alaska Airlines and Trek Bikes. As Customerville thrives, we need to keep adding the kind of sheer brilliance that wrote this job description. We're seeking a talented Project Manager, whose focus will be on both improving our processes for implementing our web-based software platform when we sign a new client, and also participating in that process. We admit that sometimes this is going to feel like you are redesigning the tracks from a train that's speeding ahead. The Project Manager will have 5+ years of experience planning and managing the
Nanorep Intelligent Digital Guidance Experts With the changing business ecosystem and the increasing need to stay ahead of the competition, customer service has become an integral element in measuring an organization’s success factor. Now, users are increasingly engaging with companies via a wider variety of touchpoints and expect faster resolutions for their questions and issues. “In such a scenario, contact centers are challenged with providing a better, personalized customer service experience with more social visibility. With an aim to transform company knowledge into an instantly accessible asset at every stage along the customer journey, nanorep significantly reduces the volume of inquiries that reach the agent. The nanorep platform resolves ‘non-general’ issues that require personalization and specific account information such as questions regarding billing or order status. nanorep's patented technology provides the ability to understand any question, context, and the intent behind
Amity SaaS customers demand a new type of relationship. SaaS companies need a new model for managing them through the entire SaaS customer lifecycle. Amity is the most powerful and flexible platform for customer relationship professionals to quickly and easily put customer knowledge into effective action to deliver immediate value. Amity helps SaaS companies dramatically improve conversions, on-boarding, retention and growth to lower the Cost of Acquiring Customers (CAC) and maximize their Lifetime Value (LTV). Amity is the only platform to combine workflow, automation and intelligence so B2B SaaS companies can win at the three core stages critical to their success: get customers, keep customers and grow customers.
DigitalGenius In an age of disruptive innovation, DigitalGenius helps the largest companies deploy innovative solutions to engage with their customers on a highly personalized level. At its heart, it is a proprietary artificial intelligence and natural language processing engine that can mirror, replicate, and automate human-like interactions in real time. Our mission is to simplify interaction with information and deliver knowledge instantly by providing unique and accurate natural language conversational tools. We develop and deploy highly innovative artificial intelligence technology to keep our clients ahead of the competition across their entire business.
Wise.io Wise.io provides applications spanning the entire customer lifecycle that apply the power of machine learning to help companies optimize how they acquire, monetize, and retain customers. The company was founded by leading experts in astrophysics, statistics, computer science, and machine learning as well as business executives who built innovative and disruptive businesses that brought advanced analytics to the enterprise software market. Wise.io’s solutions are running in production at companies that range from Silicon Valley startups to the largest Fortune 500 corporations.
ClientSuccess ClientSuccess is revolutionizing the way SaaS companies manage, retain, and grow their existing customer base. We deliver a holistic, personal approach to managing success throughout the customer lifecycle. Our true customer success management platform provides actionable insights, rich customer analytics, and best practices that will change your company. We believe that SaaS is more than software and service. It’s about relationships. Think beyond acquisition and support. You want a customer for life. And not one that exists because they’re locked into a contract. You want a customer that chooses to partner with you because you help them accomplish their goals and succeed—through personal relationships and delightful experiences. You succeed when your customers succeed. In the day of big data, don’t forget that its people using your product. There are a lot of services offering to tell you what they’re doing, but that’s not enough. You need to know why. That’s how you reduce churn
HappyFox Headquartered in Irvine, California, HappyFox develops a multi-channel customer support help desk solution. Known for its solid ticketing capabilities and simple user interface, HappyFox caters to the help desk needs of both traditional businesses and modern, high-tech corporations of all sizes. HappyFox integrates with over 25 SaaS applications including Salesforce and Google Apps, supports around 35 languages and is also available on iOS, Android and Windows Phone platforms. For more information visit http://www.happyfox.com.
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Martech 5000 - Customer Ex + CS Recent News Mentions
telecomreseller.com Mar. 14, 2019
Logmein Announces New Conference Room Solution, Gotoroom; Hardware Partnership With Polycom
BOSTON, March 14, 2019 — LogMeIn, Inc. (NASDAQ:LOGM) today announced a new huddle and conference room solution, GoToRoom. The company is also announcing a new hardware partnership with Polyco…
theregister.co.uk Mar. 14, 2019
Following 'Stellar' Flat Sales Growth, Operating Profit Dip, Oracle Says It Has 1,000 Autonomous Database Customers • The Register
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prweb.com Mar. 12, 2019
Callrail Adds Hubspot Global Partner Of The Year To Its Agency Partner Program
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venturebeat.com Mar. 11, 2019
Stellaservice Raises $11 Million To Bring Real-Time Feedback To More Customer Service Agents
StellaService, a customer service feedback platform, has raised $11 million in a round of funding from Zendesk and other big-name investors.
financialexpress.com Mar. 7, 2019
Cloud Firm Zoho Acquires Hiring Automation Startup Epoise
Chennai-headquartered cloud software products major Zoho Corporation on Thursday announced that it is buying out ePoise Systems, a hiring automation product start-up, for an undisclosed amount.
siliconcanals.nl Mar. 6, 2019
Surveymonkey Buys Amsterdam-Based Usabilla For $80M, Aims To Accelerate Revenue Growth
In a recent development, SurveyMonkey, a survey software company, has announced the acquisition of Usabilla, a Voice of Customer (VoC) technology provider. As per the agreement, SurveyMonkey will acquire Usabilla for approximately $80 million, comprised of
rocketnews.com Feb. 28, 2019
Sequoia-Backed Medallia Raises $70M At A $2.4B Valuation - Rocketnews
Customer experience management platform Medallia has filed to raise up to $70 million in Series F funding, according to regulatory documents obtained by
techspot.com Feb. 27, 2019
Toejam & Earl: Back In The Groove Launches Friday From Executive Producer Macaulay Culkin
ToeJam & Earl: Back in the Groove is finally launching on Friday. More than four years in the making, the game is the result of a successful Kickstarter campaign that launched in early 2015 and a little help from Macaulay…
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