Martech 5000 - Customer Ex + CS
The most networked companies in the customer experience and customer success category of the Martech 5000. The ranking is based on Nudge.ai's relationship intelligence analysis of how many business relationships their employees have and how strong those relationships are.
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Martech 5000 - Customer Ex + CS
The most networked companies in the customer experience and customer success category of the Martech 5000. The ranking is based on Nudge.ai's relationship intelligence analysis of how many business relationships their employees have and how strong those relationships are.
ServiceNow, Inc. ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. Customers use our service model to define, structure and automate the flow of work, removing dependencies on email and spreadsheets to transform the delivery and management of services for the enterprise. ServiceNow provides service management for every department in the enterprise including IT, human resources, facilities, field service and more. We deliver a ‘lights-out, light-speed’ experience through our enterprise cloud – built to manage everything as a service. To find out how, visit www.servicenow.com.
HubSpot HubSpot is the world’s leading inbound marketing and sales platform. Since 2006, HubSpot has been on a mission to make the world more inbound. Today, over 10,000 customers in 65 countries use HubSpot’s software, services, and support to transform the way they attract, engage, and delight customers. HubSpot’s inbound marketing software, ranked #1 in customer satisfaction by VentureBeat and G2Crowd, includes social media publishing and monitoring, blogging, SEO, website content management, email marketing, marketing automation, and reporting and analytics, all in one integrated platform. Signals, HubSpot’s award-winning sales application, enables sales and service teams to have more effective conversations with leads, prospects, and customers. HubSpot is headquartered in Cambridge, MA with an office in Dublin, Ireland, and has been recognized by Inc., Forbes, and Deloitte as one of the world’s fastest-growing companies.
Zendesk Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 81,000 paid customer accounts, Zendesk's products are used by organizations in over 150 countries and territories to provide support in more than 40 languages. Founded in 2007 and headquartered in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America.
Zuora Zuora's Relationship Business Management (RBM) solution helps businesses in any industry launch or shift products and services to a subscription model, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, open new revenue streams, and disrupt market segments to gain competitive advantage. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, London, San Francisco, Paris, Munich, Beijing, Sydney, Tokyo, Amsterdam, Vienna, Copenhagen and Stockholm. Zuora clients come from a wide range of industries, including media, travel services, consumer packaged goods, cloud services, and telecommunications.
7.ai 7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, 7.ai’s technology helps companies create a personalized, predictive and effortless customer experience across all channels. The world’s largest and most recognizable brands are using intent-driven engagement from 7.ai to assist several hundred million visitors annually, through more than 1.5 billion conversations, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth. For more information, visit: www.247.ai
Convergys Corporation Convergys delivers consistent, quality customer experiences in 47 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 125,000-strong in 31 countries around the world. Visit convergys.com to learn more about us.
Verint Systems Inc Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. With Verint solutions and value-added services, organizations of all sizes and across many industries can make more timely and effective decisions. Today, more than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Our solutions help organizations address three important challenges: Customer Engagement Optimization; Security Intelligence; and Fraud, Risk and Compliance. We help our customers capture large amounts of information from numerous data types and sources, use analytics to glean insights from the information, and leverage the resulting Actionable Intelligence to help achieve their customer engagement, enhanced security, and risk mitigation goals. Founded in 1994, Verint is headquartered in Melville, New York, with 4,800 dedicated professionals, offices worldwide, and
NICE Systems NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies. www.nice.com.
WalkMe WalkMe Inc. is the provider of WalkMeTM, the world's first interactive online guidance system, which enables businesses to simplify the online experience and eliminate user confusion. Similar to a GPS, but instead of giving driving directions, WalkMeTM guides users every step of the way to successfully complete their online tasks. Businesses use WalkMeTM to increase conversation rates, reduce support costs, increase self-service adoption, accelerate training and improve customer experience. Founded in 2011, the company has offices in San Francisco and Tel Aviv. It is funded by Mangrove Capital, Giza Venture Capital and Gemini Israel Funds.
WP Engine WP Engine powers tens of thousands of WordPress sites, delivering the fastest, most reliable, and most secure web experience possible. Businesses large and small rely on WP Engine’s exceptional customer service team that specializes in quickly solving technical problems, and creating a world-class customer experience. The service includes top-notch support (the most WordPress experts on staff per 1000 customers), one-click backup/restore, optimization for speed and scalability, and security features that include automatic software upgrades. WP Engine allows customers to use WordPress plugins or themes, including custom code. The platform is ideal for pro bloggers, for the enterprise, and also for small dev shops and consultants whose reputation is tied to the performance of the hosting company they select for their clients.
Kofax, Inc. Kofax is a leading provider of software to simplify and transform the First Mile of business. We combine market leading capture, process management, data integration, mobile, e-signature, customer communications management and analytics capabilities into a unified process automation development and deployment platform. This platform enables organizations to increase their responsiveness to customers, provide better service, gain a competitive advantage and better grow their businesses while reducing operating costs.
dunnhumby We fund and accelerate startup businesses that are embracing data for innovations along the consumer’s path to purchase. Backed by the global leader in customer science and a database of shopping behaviour for more than 400 million households worldwide, dunnhumby Ventures is looking to break all the rules and lead innovations that change the future of retail.
Clarabridge Clarabridge transforms customer feedback into intelligence that improves the customer experience. Our intelligent customer experience management (CEM) solution uses the industry’s most advanced text analytics engine to help you understand your customers’ sentiment in their own words. Clarabridge analyzes feedback from any source, on any topic, across the volume of customer data you collect every day. We give you the complete customer voice so you can make the confident decisions that lead to happier customers and real business results.
Newgen Software Technologies Limited Newgen Software Inc. is a leading global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM) and Case Management solutions. With a global footprint of 1300+ installations in over 61 countries, the company is credited with large, mission-critical deployments at the world’s leading banks, insurance firms, BPOs, healthcare organizations, government agencies, telecom companies, and shared service centers. Newgen has been positioned in the Magic Quadrants for Intelligent Business Process Management (BPM), Enterprise Content Management (ECM), and Customer Communication Management. The company has been recognized by distinguished analyst firms including Gartner, Forrester, Frost and Sullivan, and IDC. Assessed at CMMi Level3, Newgen is certified as ISO 9001:2008 for Quality Management System and ISO 27001:2005 for Information Security Management System.
StellaService Our evaluation process applies consistent, thorough and objective standards across 300+ unique customer service metrics for each online retailer, and we engage each business over multiple time periods and across multiple geographical locations to generate measurements of service performance. We’re currently in the process of developing the first ever merchant portal for navigating real customer service metrics, features and other service quality data for thousands of Internet retailers.
Confirmit Our customers are primarily Global 5000 companies and Market Research agencies worldwide, who rely on our wide range of products for feedback/data collection, panel management, data processing, analysis, and reporting. We pride ourselves on providing innovative, superior technological solutions that are scalable, secure, and flexible to support our clients’ constantly evolving needs. We are committed to understanding and meeting the needs of our international customer base, and developing strategic relationships that support this. Confirmit was established in 1996, and rapidly became the leading provider of Software-as-a-Service feedback and research solutions. Confirmit now employs over 350 people and has offices in Oslo, Norway (headquarters); London in the UK; New York and San Francisco in the US; and Moscow and Yaroslavl in Russia. Confirmit’s software is also distributed through partner resellers in Barcelona, Kuwait City, Madrid, Milan, Santiago, Sydney, and Tokyo.
Metrixlab MetrixLab, recently merged with MACROMILL, is the fastest growing provider of consumer insights and marketing analytics solutions. MetrixLab turns data from online surveys, social media and enterprise systems into valuable business information and actionable consumer insights that help leading companies drive product innovation, brand engagement and customer value. Headquartered in Tokyo, Rotterdam and San Francisco with 27 offices across the Americas, Europe and Asia, MetrixLab serves 2200 leading brands in more than 80 countries. Our core solutions are captured in three areas of excellence: Brand Engagement Product Innovation Customer Value
Greenwich Associates Greenwich Associates is the leading provider of global market intelligence and advisory services to the financial services industry. Our mission: To help our clients improve their business performance through our unique market information and business insights. Follow us on Twitter - @GreenwichAssoc
ResponseTek Recognized as a 2014 Top Small & Medium Employer in Canada, ResponseTek is the leader in enterprise customer experience management software solutions. World market leaders in finance, telecommunications and retail – including 14 of the world’s top telcos, and Bloomberg’s top ranked bank – trust ResponseTek to drive millions of customer interactions every week. The ResponseTek Listening Platform™ eliminates silos of information by integrating customer experience data and reporting throughout the entire organization to improve customer satisfaction. Founded in 1999, ResponseTek is headquartered in Vancouver, Canada and operates in over 30 countries throughout North America, Europe and Asia. Follow us on Twitter @ResponseTek
Helpshift Helpshift delivers scalable customer care in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app. Helpshift integrates seamlessly with mobile applications to offer businesses a new way to communicate and engage with customers in-app, while reducing customer churn, support ticket volume, and overhead. Helpshift dramatically reduces support ticket volume by empowering mobile customers to instantly find answers to questions via a searchable and always-on in-app support section. Unlike legacy software, Helpshift is the only solution that seamlessly integrates with mobile apps to provide an instant and direct channel for in-app customer service and support. Helpshift enables mobile customers to communicate directly with company representatives and offers businesses the opportunity to unlock critical customer and device information as well as solicit customer feedback before they discover it in App Store reviews. Helpshift is headquarter
Optimove Optimove's Customer Marketing Cloud is used by over 200 customer-centric brands to drive their entire customer marketing operation. Optimove combines the art of marketing with the science of data to enable marketers to deliver highly-effective personalized customer marketing campaigns across multiple channels. Optimove's unique customer modeling, predictive micro-segmentation and campaign automation technologies help marketers maximize customer spend, engagement, retention and lifetime value. The company has offices in New York, London and Tel Aviv.
SaleMove SaleMove brings the “consultative sale” to online commerce. Products such as cars, real estate, life insurance and high-end jewelry don’t really “fit” into a shopping cart. Businesses selling these types of products can use SaleMove’s patent pending technology to interact with their online customers in real-time through voice, video and collaborative browsing.
Envision View our IT jobs at www.envision.com. Submit resumes to: firstname.lastname@example.org. Why Envision? Are you looking for a rewarding, fun career you can grow in? Are you an IT professional just looking for that perfect fit? We have many jobs; from entry level to advanced professional careers. Our recruiting team will get to know you on a personal and professional level and help find a fit that makes sense for you both now and in the future. *Work on cutting edge technology projects with Fortune 500 companies who are technology leaders close to home *Envision is a financially stable company founded in 1983 *We are known for caring about our Consultants and have Recognition and Award programs *Our culture is entrepreneurial with long term Consultant partnerships *Envision has a national presence and does business in 39 states *Voted a "Best Place to Work" by St. Louis Small Business Monthly magazine - November, 2013 *Envision offers employees a customized, comprehensive benefit pac
Sparkcentral Sparkcentral has quickly become an industry thought-leader that is revolutionizing the way enterprises help and engage customers. Our goal is to inspire and enable amazing customer experiences, and we re doing this by completely reimagining what enterprise customer service software should look like.
Zaius For direct-to-consumer marketers who need to increase revenue, Zaius B2C CRM unites all customer interaction data in a single platform, empowering marketers to understand revenue-drivers and orchestrate campaigns that maximize customer lifetime value. Unlike Salesforce, Adobe, and other legacy solutions, Zaius is truly channel-agnostic, and arms marketers with the event-level behavioral intelligence needed to engage customers whenever and wherever it will be most effective. Zaius is based in Boston and backed by investors including Matrix Partners, _Underscore.VC, and Leaders Fund.
CloudCherry Understanding Voice of Customer has never been easier or faster, thanks to CloudCherry s disruptive Customer Experience Management platform. Used by leading global enterprises today to delight their customers, the platform helps leaders map and capture omni-channel feedback across the customer s journey, empowers every single person within the organization with data-driven insights and real-time actionability, and integrates with leading systems of records to make CX a key driver of growth and profitability.
Primary Intelligence Primary Intelligence specializes in win loss analysis, customer experience analysis, and competitive intelligence, conducting thousands of interviews with buyers every year. Our solutions enable hundreds of clients across more than 30 industries to understand the root causes of lost sales opportunities and customers, and identify the best practices required to improve their competitive advantage and customer retention. We pair our personalized consulting services with our unique role-based software tools to enable leaders in product marketing, product management, sales, and competitive intelligence to listen to their buyers, analyze the data, interpret the results, and guide them to take appropriate, timely action. For more information about Primary Intelligence, visit www.primary-intel.com, call 800-400-2174, or email us at email@example.com.
iPerceptions iPerceptions is a leading digital customer research company that enriches marketing technologies with the Voice of the Customer. The company’s solutions are powered by the Active Research™ SaaS Platform, which captures visitors’ intent, needs, and experiences in the moment of truth using advanced engagement technologies. iPerceptions is revolutionizing market research with Active Recognition™ which recognizes the intent of anonymous website visitors in real-time to provide personalized experiences. With over 20M visitor intent datapoints collected every year across 3,500 brands and in 32 languages, iPerceptions is the trusted research solution of customer centric organizations. Improve your customer experience and bottom line today, visit www.iperceptions.com.
USAN Founded in 1989 and headquartered in Norcross, Ga., United States Advanced Network, also known as USAN, provides advanced networkbased interactive voice response solutions to global enterprise and carrier customers. USAN focuses primarily on providing enhanced call routing and IVR services, as well as custom application development. USAN is an enhanced services platform and its technologies enable more efficient and effective communication with customers while minimizing operational costs and enhancing customer satisfaction and revenue. USAN operates network nodes in Sacramento, Calif., Atlanta, Norcross, West Orange, N.J., New York City, Philadelphia, Chicago and Dallas. Its sales offices are located in Norcross and Branford, Conn.
Kayako We started in 2001 with a goal: a better customer support experience. Today, Kayako is the leading multichannel helpdesk. Tens of thousands of businesses connect to millions of customers using Kayako. Our customers use Kayako to help their customers and to develop richer customer relationships.
Keatext Keatext offers unique and wide-ranging expertise in the fields of natural language processing and knowledge engineering. All our software solutions are based on advanced analytical capabilities that allow you to gain maximum efficiency in managing your unstructured data. Our services include: Automated Data Entry: Software development for smart automated data entry that allows you to extract critical information from your documents and structure it in a relational format compatible with your databases. Knowledge Management: Design and implementation of customized ontologies for collecting and organizing your business knowledge and know-how. Organizing Information: Software development for intelligent document classification and organization by categories. We customize our technology to instantly classify your documents and speed-up your processes. Consulting Services: Case study and consulting services for projects involving unstructured data management and content analytics
WebEngage WebEngage is a powerful in-site customer engagement tool for your website. With three products rolled into, WebEngage, lets you: 1. Collect Feedback on your website. 2. Gather amazing customer insights via targeted Surveys, and 3. Drive conversions on your website through push messages via Notifications. Liked the video? Please share it. Try us FREE for 14 days - http://webengage.com/pricing
Customerville Customerville powers the most creative, visual enterprise customer feedback platforms in the world. Founded in 2001, headquartered in Seattle, with an office in Valencia, Spain, Customerville's Voice of the Customer feedback platform is a living part of some of the largest, best-known brands in the world. (And some pretty awesome smaller ones, too.) Companies in over 20 countries rely on Customerville. Some of our client partners include Toyota, Alaska Airlines and Trek Bikes. As Customerville thrives, we need to keep adding the kind of sheer brilliance that wrote this job description. We're seeking a talented Project Manager, whose focus will be on both improving our processes for implementing our web-based software platform when we sign a new client, and also participating in that process. We admit that sometimes this is going to feel like you are redesigning the tracks from a train that's speeding ahead. The Project Manager will have 5+ years of experience planning and managing the
DigitalGenius In an age of disruptive innovation, DigitalGenius helps the largest companies deploy innovative solutions to engage with their customers on a highly personalized level. At its heart, it is a proprietary artificial intelligence and natural language processing engine that can mirror, replicate, and automate human-like interactions in real time. Our mission is to simplify interaction with information and deliver knowledge instantly by providing unique and accurate natural language conversational tools. We develop and deploy highly innovative artificial intelligence technology to keep our clients ahead of the competition across their entire business.
NanoRep Intelligent Digital Guidance Experts With the changing business ecosystem and the increasing need to stay ahead of the competition, customer service has become an integral element in measuring an organization’s success factor. Now, users are increasingly engaging with companies via a wider variety of touchpoints and expect faster resolutions for their questions and issues. “In such a scenario, contact centers are challenged with providing a better, personalized customer service experience with more social visibility. With an aim to transform company knowledge into an instantly accessible asset at every stage along the customer journey, nanorep significantly reduces the volume of inquiries that reach the agent. The nanorep platform resolves ‘non-general’ issues that require personalization and specific account information such as questions regarding billing or order status. nanorep's patented technology provides the ability to understand any question, context, and the intent behind
Wise.io Wise.io provides applications spanning the entire customer lifecycle that apply the power of machine learning to help companies optimize how they acquire, monetize, and retain customers. The company was founded by leading experts in astrophysics, statistics, computer science, and machine learning as well as business executives who built innovative and disruptive businesses that brought advanced analytics to the enterprise software market. Wise.io’s solutions are running in production at companies that range from Silicon Valley startups to the largest Fortune 500 corporations.
HappyFox Headquartered in Irvine, California, HappyFox develops a multi-channel customer support help desk solution. Known for its solid ticketing capabilities and simple user interface, HappyFox caters to the help desk needs of both traditional businesses and modern, high-tech corporations of all sizes. HappyFox integrates with over 25 SaaS applications including Salesforce and Google Apps, supports around 35 languages and is also available on iOS, Android and Windows Phone platforms. For more information visit http://www.happyfox.com.
ClientSuccess ClientSuccess is revolutionizing the way SaaS companies manage, retain, and grow their existing customer base. We deliver a holistic, personal approach to managing success throughout the customer lifecycle. Our true customer success management platform provides actionable insights, rich customer analytics, and best practices that will change your company. We believe that SaaS is more than software and service. It’s about relationships. Think beyond acquisition and support. You want a customer for life. And not one that exists because they’re locked into a contract. You want a customer that chooses to partner with you because you help them accomplish their goals and succeed—through personal relationships and delightful experiences. You succeed when your customers succeed. In the day of big data, don’t forget that its people using your product. There are a lot of services offering to tell you what they’re doing, but that’s not enough. You need to know why. That’s how you reduce churn
SocialSurvey "SocialSurvey is one of the greatest tools imaginable! It allows us to successfully monitor and manage our social reputation, ensuring that our clients are receiving the highest level of service. Craig and the rest of the team have done a fantastic job making sure the onboarding process for our agents has been nothing but simple. The training and communication is amazing!"
Brand Embassy Ltd. Brand Embassy brings customer service to social media with its SaaS platform for managing service inquiries posted on Facebook, Twitter and other social networks. Brand Embassy software is used by Vodafone, Telefonica O2, T-Mobile, KIA, ING, Prezi, GE Money and other leading companies. Winner of the Red Herring Europe Award 2013, Brand Embassy was founded in Prague, the Czech Republic and has offices in Dubai, Latin America, Slovakia, Spain, Portugal, the United Kingdom, and the United States.
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Martech 5000 - Customer Ex + CS Recent News Mentions
zacks.com Sep. 12, 2019
Logmein Aims Global Growth, Unveils Goto Products In Europe - September 12, 2019
In a bid to broaden its base in the European market, LogMeIn (LOGM) announces that GoToConnect and GoToRoom can be accessed on the continent.
blog.hubspot.com Sep. 12, 2019
How We Octupled Image Search Traffic To The Hubspot Blog In 1 Year
As part of HubSpot's Thought Leadership series, we explore how the HubSpot blog team implemented SEO best practices to octuple image search traffic.
businesswire.com Sep. 5, 2019
Servicenow Named A Leader In Gartner Magic Quadrant For IT Service Management Tools For Sixth Consecutive Year
ServiceNow has been named a Leader in the Gartner Magic Quadrant for IT Service Management Tools for the sixth consecutive year.
virtual-strategy.com Sep. 3, 2019
Surveymonkey Completes Acquisition Of Getfeedback
September 03, 2019 17:00 ET | Source: SurveyMonkey Inc. SAN MATEO, Calif. and SAN FRANCISCO, Sept. 03, 2019 (GLOBE NEWSWIRE) -- SurveyMonkey (Nasdaq: SVMK), a leading global survey software company, today announced that it has completed its acquisition of GetFeedback, a leading customer experience management company. A top-rated feedback solution…
businesswire.com Sep. 3, 2019
WP Engine Site Templates First To Bundle Wordpress Site With Hubspot’S Growth Platform
WP Engine announced WP Engine Site Templates, a new website builder integrated with HubSpot’s all-in-one marketing tools.
siliconangle.com Aug. 26, 2019
Cisco Acquires Microsoft-Backed Customer Analytics Startup Cloudcherry
Cisco acquires Microsoft-backed customer analytics startup CloudCherry - SiliconANGLE
businesswire.com Aug. 22, 2019
Inmoment Wins International Award For Emotion Detection And Intelligence Workflow
InMoment, the leading provider of Experience Intelligence (XI), was named the winner of a Bronze Stevie® Award in the Relationship Management Solution
techcrunch.com Aug. 7, 2019
Zendesk Puts Smooch Acquisition To Work With Whatsapp Integration – Techcrunch
Zendesk has always been all about customer service. Last spring it purchased Smooch to move more deeply into messaging app integration. Today, the company announced it was integrating WhatsApp, the popular messaging tool, into the Zendesk customer service toolkit. Smooch was an early participant in…
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